Free multichannel CRM

CRM email integration

  • Lead creation from incoming emails
  • Shared email inboxes
  • Bulk emails (email marketing)
  • Email automation
  • Email triggers
  • Email statistics
  • More

CRM telephony integration

  • Incoming and outbound calls
  • Call recording
  • Call routing
  • IVR
  • Voicemail
  • Number rental (local, international, toll-free)
  • Voice broadcasting (robocalling)
  • Call transcription

CRM live chat integration

  • Free built-in live chat
  • Conversation routing
  • Greetings and canned replies
  • Contact information capture
  • Reports and statistics
  • Chat bots

Messengers and social networks

  • Facebook and Facebook Messenger
  • Instagram
  • Telegram, Viber
  • Slack, Skype
  • Microsoft Bot Framework

CRM web form integration

  • Free web form builder
  • Free form templates (contact, feeback, support)
  • Call back request form
  • Forms with online payments
  • Opt-in (term acceptance) checkbox
  • Embeddable
  • Third party form integrations (Jotform, Google, etc.)

4,000,000+ organisations are already using Bitrix24

Mobile and desktop

Bitrix24 comes with free mobile and desktop apps available for Android, iOS, Mac and PC.


Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.


API and REST API are available both for cloud and on-premise editions of Bitrix24.


Bitrix24 comes with several dozen integrations available in our marketplace. You can also create your own apps using our REST API.