Multichannel contact center

Many channels, one contact center

  • Social networks
  • Mobile messengers
  • Email
  • Telephony
  • Website live chat
  • Website forms

Queueing and routing rules

  • Separate queue for each channel
  • Routing rules
  • Custom design
  • Canned replies
  • Bot support
  • Wait and display rules

Contact center reports

  • Activity by channel
  • Activity by day/time
  • Average response time
  • Client satisfaction
  • Supervisor ratings
  • Custom reports

Marketing and sales

  • Email marketing
  • Bulk SMS
  • Mass messaging
  • Client targeting on social networks
  • Sales automation

4,000,000+ organisations are already using Bitrix24

Mobile and desktop

Bitrix24 comes with free mobile and desktop apps available for Android, iOS, Mac and PC.

On-Premise

Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.

API

API and REST API are available both for cloud and on-premise editions of Bitrix24.

Integrations

Bitrix24 comes with several dozen integrations available in our marketplace. You can also create your own apps using our REST API.

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